Direct Debit Sign Up
Please click here to retrieve the direct debit form. This enables your bank account to automatically be debited by your monthly statement.
Frequently Asked Questions:
How do I sign up?
Download the form above or come into the Springfield Housing Authority, 200 North Eleventh Street, Springfield, Illinois, or at each hi-rise location to receive a form. Complete the form and mail or drop off the completed form to:
Springfield Housing Authority
Attention: Carol Smith
200 North Eleventh Street
Springfield, Illinois 62703.
When will the payment be taken out of my account?
The payment will be made on the fifth of each month. If the fifth were to occur on a Saturday or Sunday, the payment would be applied that Monday.
Will I still receive a statement?
Yes, you will continue to receive a statement monthly.
What if I have questions on my statement?
Contact Carol Smith, at (217) 753 – 5757 ext. 227 or firstname.lastname@example.org
What if I disagree with a charge?
Contact Carol Smith, at (217) 753 – 5757 ext. 227 or email@example.com, by the fourth of the month. These charges can be resolved before the debit occurs.
What if I want to cancel the automatic debit?
A request must be in writing to Carol Smith by the end of each month.